PERSONALLY COMMITTED TO YOU

Our commitment to exceptional communication goes far beyond the day you take possession of your new home. We believe ensuring that you always feel supported and informed throughout your homeownership journey. Whether it’s answering questions, or offering guidance, we’re here for you every step of the way.

This personalized approach, combined with our attention to detail and responsiveness, is a core reason why Mountainview has earned numerous service excellence awards. Our goal is not just to deliver a home, but to provide an outstanding experience from start to finish.

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PEACE-OF-MIND WARRANTY

Every home built by Mountainview comes with Tarion warranty coverage, providing comprehensive protection with 1, 2, and 7-year warranties. Rest assured, homeowners enjoy peace of mind for years to come. Thanks to our rigorous inspection process, including a 150-point third-party inspection at the framing stage and a thorough 1500-point review upon completion, defects are minimal.

Keep track of warranty work progress with MyHome Tracker. Even after warranties expire, Mountainview goes the extra mile to ensure customer satisfaction by extending warranties beyond the industry standard established by Tarion.

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HOW TO REQUEST SERVICE

During the construction process, getting assistance is simple and direct. Reach out to your Sales Professional at the sales office located where your home was purchased. Unsure of your Sales office? Contact us on our main Sales line at (905) 323-6243 for assistance.

For service after your home has closed, our Service Coordinator will input all requests into the Mountainview service system and ensure timely resolution. Contact the Service Department directly at (289) 407-2197 for service requests. Remember, requests directed elsewhere may not be tracked in our system. Once entered, homeowners can check the status using MyHome Tracker online.

In case of an after-hours emergency, our call answering service is available by contacting the head office at (905) 688-3100.

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MYHOME TRACKER

Drawing from our extensive experience and knowledge, we've created a comprehensive Homeowner Manual containing valuable warranty and maintenance information. Its purpose is to empower you with insights into common aspects of your new home, as well as tips for proactive maintenance to prevent potential issues.

While not all topics covered may apply to your home, this manual serves as a valuable resource to understand your home and builder better. Before calling for service, consult the manual for troubleshooting common issues like furnace malfunction or window condensation. Access your Homeowner Manual by logging into your MyHome Tracker account below.

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SEE WHAT OUR HAPPY CUSTOMERS HAD TO SAY

“Most of all, we love the location of our new home in Deerfield Estates. The neighborhood is in a very nice part of Niagara Falls… close to hiking and biking paths and with easy access to the highway. This is our first home and when we move up, we’ll choose Mountainview again.”

Tim & Jennifer S. - Deerfield Estates, Niagara Falls

SEE WHAT OUR HAPPY CUSTOMERS HAD TO SAY

“We chose to build our new home at Residence at Lookout in Fonthill because of the open space, great lot sizes, existing curb appeal and not to mention the peace and tranquility this community offers. Mountainview offers flexibility that is not available with other builders. We could not be happier with Mountainview Homes as a builder.”

The Burton Family - Residences of Lookout, Fonthill

SEE WHAT OUR HAPPY CUSTOMERS HAD TO SAY

“When we took our Pre-Delivery Inspection, we were amazed that only minor things had to be fixed. We were also surprised to see our home had been landscaped. We didn’t realize that was included. Overall, the experience has been outstanding and we couldn’t be happier with our new home.”

Hung & Trisha V. - Maplebrook Estates, St. Catharines

SEE WHAT OUR HAPPY CUSTOMERS HAD TO SAY

“Mountainview Homes and its staff truly care about our interests as new homebuyers and continue to exceed our highest expectations. Quite honestly, the quality, craftsmanship and continued customer care is far superior to anything we’ve ever experienced.”

Ron and Nancy A. - Hillside Estates, Beamsville

SEE WHAT OUR HAPPY CUSTOMERS HAD TO SAY

“After working with a lot of different builders over the last 6 years we have found that Mountainview Homes offers the best product. As for customer service, what can I say? Mountainview Homes has the rest of the builders in the area beat hands down and leaps and bounds over all aspects of the home purchasing process.”

Bill & Pam S. - Hillside, Beamsville

SEE WHAT OUR HAPPY CUSTOMERS HAD TO SAY

“We would like to share our deep appreciation for the excellent services provided by you as well as Mountainview Homes. Your friendly, helpful attitude has been outstanding! We appreciate your quick reply to all our ongoing questions.”

Vaseem and Shay S. - Thorold, West Community

SEE WHAT OUR HAPPY CUSTOMERS HAD TO SAY

“After owning a few homes over the years, we can say without any hesitation that the professionalism of the organization was impressive, and the work itself with the attention to detail was the best we have experienced so far. Our new home is beautifully crafted and a joy to walk into!”

The Pinto Family - Woodside, Niagara Falls

OUR COMMITMENT

At Mountainview, we are dedicated to providing clients and new homebuyers with an exceptional customer service and building experience from start to finish. Our commitment is to ensure that every design and new home build is enjoyable and stress-free, delivering expert craftsmanship and superior quality while exceeding your expectations. Mountainview is proud to be a sustainable company, continuously improving the communities we build in – environmentally, socially, and economically.

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